Terms & Conditions
1. General Terms of Service
Service Description: FK Maintenance Solutions offers cleaning services for residential, commercial, and industrial spaces. Detailed descriptions of our services, including pricing and availability, are available on our website.
•Service Availability: Our services are available in specific regions of Ireland. Service areas are listed on our website, and we reserve the right to change or restrict service areas at our discretion.
•Service Contracts: For certain services, we may enter into a formal service agreement. These Terms apply to all clients, whether or not a formal contract is in place.
2. Client Responsibilities
Providing Accurate Information: You agree to provide accurate and complete information when booking our services, including contact details and specific cleaning requirements. Any incorrect or misleading information may result in a failure to provide the requested services or delay in delivery.
•Access to Premises: You are responsible for ensuring that our staff have safe and reasonable access to the areas that require cleaning.
•Preparation for Cleaning: For certain services, you may be required to clear personal items or ensure that rooms are appropriately prepared for cleaning. Specific instructions will be communicated to you at the time of booking.
3. Booking and Payments
•Booking: You can book our services via our website, phone, or email. Once your booking is confirmed, you will receive a confirmation with the details of your service, including date, time, and pricing.
•Pricing: Our services are priced as per the details provided on our website or as specified in a contract. Prices may vary depending on the size of the property, the level of service, and any special requests.
•Payments: Payments are due upon completion of services unless otherwise agreed in writing. We accept payments through secure payment processors on our website. All payment details are processed in compliance with GDPR and PCI DSS standards.
4. Cancellations and Refunds
Cancellations: You may cancel your booking up to 24 hours before the scheduled service without penalty. Cancellations made less than 24 hours before the service date may be subject to a cancellation fee.
•Refunds: If you are not satisfied with the service provided, please contact us within 48 hours, and we will do our best to resolve the issue. Refunds will be provided at our discretion, subject to the specific circumstances of the complaint.
5. Liability and Limitations
•Liability: FK Maintenance Solutions will not be liable for any damage to property, loss, or injury arising during the provision of services, except in cases of proven negligence or breach of duty. Our liability is limited to the cost of the service provided.
•Client-Provided Materials: If you provide any cleaning materials or products for use during the service, we are not responsible for any damage caused by such products. We will use them at your direction, but will not be held liable for any adverse effects.
6. Privacy and Data Protection
•Data Collection: By using our services, you agree to our Privacy Policy, which outlines how we collect, store, and use your personal information in accordance with GDPR and applicable Irish and EU data protection laws.
•GDPR Compliance: FK Maintenance Solutions adheres to the General Data Protection Regulation (GDPR) and other relevant data protection laws. We collect and process personal data for the purposes of providing services and communicating with you. You have the right to access, correct, or delete your personal data at any time.
7. Use of the Website
•Access to Website: You agree to use the FK Maintenance Solutions website in accordance with applicable laws and regulations. You are prohibited from using the website for any unlawful purpose or in a manner that could damage, disable, or impair the functionality of the site.
•Intellectual Property: The content on our website, including logos, trademarks, text, images, and videos, is the intellectual property of FK Maintenance Solutions or its partners and is protected by copyright law. You may not use any content from our website without prior written permission.
8. Force Majeure
FK Maintenance Solutions will not be held liable for failure or delay in the performance of services due to circumstances beyond our control, including, but not limited to, natural disasters, strikes, pandemics, or government restrictions.
9. Termination of Services
We reserve the right to suspend or terminate your access to our services at any time if we believe you are in breach of these Terms and Conditions, without liability to you.
10. Dispute Resolution
In the event of a dispute, we encourage you to first contact us to resolve the issue directly. If a resolution cannot be reached, you may file a complaint with the Irish Data Protection Commissioner or seek legal resolution through the courts in Ireland.
11. Updates to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated Terms will be effective from the date of publication. It is your responsibility to review these Terms periodically.
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